No. We need to be notified of any returns to ensure that the package is received and that a refund can be processed. Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed.
5. Can I ship back an unopened box directly, without contacting you? Read More »
We accept returns of unopened items within 30 days of purchase. Unopened means in the original packaging with the plastic seal intact. Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed. Please note that the original shipping fee will be subtracted from the
4. Can I return an unopened package? Read More »
Due to health concerns, we don’t accept returns for refund or exchange purposes once the product has been used/opened. This is standard in the sex toy industry. Having said that, if the product is defective, we can honor our one-year warranty after confirming your order information, certain account details, and the issue. If you have
3. Can I return it if I don’t like it? Read More »
Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.
2. Can I cancel my order? Read More »
Yes, we provide a one-year warranty for all our toys. The warranty covers working parts that affect the function of the sex toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the sex toy will void
1. Do you provide a warranty? Read More »
