Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.
FAQs
1. Do you provide a warranty?
Yes, we provide a one-year warranty for all our toys. The warranty covers working parts that affect the function of the sex toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the sex toy will void […]
2. Is my data protected?
We take your privacy very seriously. We have designed our system to record as little information about our users as possible. Every byte of your data that passes through our servers, including your text, picture, and voice messages, are fully encrypted using the same data encryption technology as Google, Skype, Facetime, and other industry leaders. […]
1. How Do I Report a Security Concern?
If you have a security vulnerability/concern to report, please email us at [email protected]
7. Do you ship to my country?
During checkout, you will see a list of countries we ship to. If the country of your shipping address is not included in the list, it means we cannot ship to this country due to slow shipping times, expensive prices and/or customs issues.
6. Is the packaging discreet?
We value your privacy and ship as discreetly as possible. The exterior box will be a standard brown box without any markings that refer to our company. Inside the exterior box should be an additional discreet box. Inside that box is the product.
5. Can I change my order address?
We are unable to change any shipping addresses. We are only able to ship orders to the address provided during checkout.
4. Why didn’t I receive my tracking number?
Once your order is in the shipped status, it has been sent and is being processed by our shipping partner. They are in the middle of shipping it. You will receive a tracking number from our shipping partner soon.
3. How can I check my order status?
Log into our website and go to “My Account” on the top right hand side. You will be able to view your order status via this dashboard.
2. Can we choose a specific carrier?
Unfortunately, our shipping partner doesn’t allow us to choose which carrier will do the final delivery. They choose from a variety of carriers, so please keep that in mind when ordering.