FAQ

We respect your privacy and do our best to ensure your purchase is as discreet as possible. On your credit card records, the charge will be accompanied by a random code. But, please note that few processors require a website associated with the order.

The exterior shipping box doesn’t contain any marks or information that can identify the contents of the package.

We accept most major payment methods including credit cards. You can see the options during checkout.

Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

We don’t have the option to enter a coupon code during checkout. If you received one from a random website, they likely just list a lot of websites and makes up the codes.

If the payment was successful, you should have automatically received an order confirmation. Please check your spam folder to see if it ended up there!

For most regions (United States, European Union, Australia, Canada), we ship via a local warehouse. Therefore, we have already pre-paid any taxes in order to get it into the country. Please select your country during check-out for more information.

For other regions, we may ship directly from our main warehouse via DHL. There may be additional taxes. If your region is one of them, you will see a note during checkout. For your information, we put a low value on the goods, to ensure you pay as little taxes as possible. Most people do not pay additional fees- it really depends on how strict your country of residence is.

We are unable to modify your order. If you would like to exchange an unopened product, please contact support for instructions.