FAQ

We respect your privacy and do our best to ensure your purchase is as discreet as possible. On your credit card records, the charge will be accompanied by a random code. But, please note that few processors require a website associated with the order.

The exterior shipping box doesn’t contain any marks or information that can identify the contents of the package.

We accept most major payment methods including credit cards. You can see the options during checkout.

Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

We don’t have the option to enter a coupon code during checkout. If you received one from a random website, they likely just list a lot of websites and makes up the codes.

If the payment was successful, you should have automatically received an order confirmation. Please check your spam folder to see if it ended up there!

For most regions (United States, European Union, Australia, Canada), we ship via a local warehouse. Therefore, we have already pre-paid any taxes in order to get it into the country. Please select your country during check-out for more information.

For other regions, we may ship directly from our main warehouse via DHL. There may be additional taxes. If your region is one of them, you will see a note during checkout. For your information, we put a low value on the goods, to ensure you pay as little taxes as possible. Most people do not pay additional fees- it really depends on how strict your country of residence is.

We are unable to modify your order. If you would like to exchange an unopened product, please contact support for instructions.

If you have a security vulnerability/concern to report, please email us at [email protected]

We take your privacy very seriously. We have designed our system to record as little information about our users as possible. Every byte of your data that passes through our servers, including your text, picture, and voice messages, are fully encrypted using the same data encryption technology as Google, Skype, Facetime, and other industry leaders. All video calls are peer-to-peer with end to end encryption and never pass through our servers. Furthermore, none of your data is ever kept on our servers longer than seven days.

Each region has different shipping methods. You will see more information when you choose your country during checkout.

Unfortunately, our shipping partner doesn’t allow us to choose which carrier will do the final delivery. They choose from a variety of carriers, so please keep that in mind when ordering.

Log into our website and go to “My Account” on the top right hand side. You will be able to view your order status via this dashboard.

Once your order is in the shipped status, it has been sent and is being processed by our shipping partner. They are in the middle of shipping it. You will receive a tracking number from our shipping partner soon.

We are unable to change any shipping addresses. We are only able to ship orders to the address provided during checkout.

We value your privacy and ship as discreetly as possible.

The exterior box will be a standard brown box without any markings that refer to our company. Inside the exterior box should be an additional discreet box. Inside that box is the product.

During checkout, you will see a list of countries we ship to. If the country of your shipping address is not included in the list, it means we cannot ship to this country due to slow shipping times, expensive prices and/or customs issues.

Yes, we provide a one-year warranty for all our toys. The warranty covers working parts that affect the function of the sex toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the sex toy will void the warranty. You will have to provide order details, certain account details and proof of the issue (or return the unit to us) to redeem the warranty.

Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

Due to health concerns, we don’t accept returns for refund or exchange purposes once the product has been used/opened. This is standard in the sex toy industry.

Having said that, if the product is defective, we can honor our one-year warranty after confirming your order information, certain account details, and the issue. If you have any problems, please contact us at www.yokonex.com/contact-us/ and we’ll do our best to assist your issues.

We accept returns of unopened items within 30 days of purchase. Unopened means in the original packaging with the plastic seal intact.

Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed. Please note that the original shipping fee will be subtracted from the refunded amount.

No. We need to be notified of any returns to ensure that the package is received and that a refund can be processed. Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed.